Ongoing Support & Maintenance
Ongoing maintenance, security updates, and bug fixes — I can help you keep your software healthy and your team focused on what matters.
Launch Day Isn't the Finish Line
You launched your website or application. That's a real accomplishment.
But here's what nobody tells you: the work isn't over. It's just changing.
Security vulnerabilities get discovered. Dependencies fall out of date and become liabilities. Bugs surface that testing didn't catch. Performance degrades without ongoing attention. And the original developer — who knew all the quirks — has moved on.
Then something breaks the day before your biggest client presentation.
You need someone who knows your system. Not a help desk. Not a ticket queue. Not a junior developer. Someone who can actually fix the problem — fast.
A Partner, Not a Vendor
You Talk to Me
Not a help desk. Not a ticket number. When you have a problem, you reach me directly — the person who built it (or learned it inside and out).
Proactive, Not Just Reactive
I don't wait for things to break. Regular maintenance, security patches, and monitoring keep problems from becoming emergencies.
I'm Invested in Your Outcome
Long-term relationships mean I want your system running well — not because I'm billing you for it, but because your success is the point.
What's Included
You stop worrying about security vulnerabilities.
CMS updates, security patches, dependency updates, database maintenance. Neglected systems become liabilities. Regular attention means they don't.
You stop worrying about things breaking silently.
Uptime monitoring, error logging, SSL certificate management, performance tracking. Problems get caught before your customers find them.
Your team stops hitting CMS walls.
Content changes your team can't make themselves, minor design adjustments, new pages within existing templates. No ticket queue. No waiting.
Your system grows with your business.
Small new features, workflow improvements, integration additions. Technology should evolve — not stay frozen at launch day.
When something breaks badly, I'm there.
Urgent response within hours, not days.
Two Ways to Structure Support — Pick What Matches Your Situation
The difference isn't the level of attention. It's whether you want predictable monthly coverage or pay-per-use flexibility.
Retainer
Best for ongoing, predictable needs. Priority response times, monthly commitment with discounted rate. Reserved monthly hours that roll over within limits. Pause with 30 days notice.
On-Demand
Best for stable systems with occasional requests. 1-hour minimum. No monthly commitment — pay per use. Standard 1-2 business day response.
Honest About the Limits
Ongoing support doesn't cover everything. To be clear upfront:
- 24/7 staffed coverage — I'm a solo operator, not a network operations center.
- Hosting management — I can recommend providers and coordinate with them, but I don't manage hosting infrastructure directly.
- Major new features — Significant new work becomes a separate project with its own scope and timeline.
- Unlimited hours — Retainers have monthly caps. Overages are billed at the on-demand rate.
- Systems I haven't seen before — I won't take on support for unfamiliar systems without an assessment first.
If you need something outside this scope, let's talk. I'd rather be honest about fit than take on something I can't do well.
He's one of those rare people who brings both a calm, positive energy and a sharp focus to everything he does. Gabe has a way of bringing out the best in his team. He challenges others to think critically and do great work... Gabe makes the team better and the team stronger just by being a part of it.
What Does Your System Actually Need?
Some clients want a safety net they hope to never use. Others want ongoing eyes on the system every month. Tell me your situation and I'll tell you what makes sense. If I built your system, it's a quick conversation. If you're coming from somewhere else, I'll start with a technical assessment so I know what I'm taking on.
You're talking directly to Gabriel — not a sales rep or account manager. Typically responds within one business day.
Common Questions
Absolutely. I need to do a technical assessment first to understand the system and find any issues that need addressing.
Additional hours are billed at the on-demand rate. If you consistently need more than your retainer, I can adjust the plan.
I can recommend hosting solutions and coordinate with providers during incidents, but I don't manage hosting infrastructure directly.
Yes — with 30 days notice. Life happens. I'd rather pause than have you paying for something you're not using.
.NET/ASP.NET Core, Umbraco, Kentico, React, Vue, TypeScript, SQL Server, and Azure — the same stack I use for development work.
If I built your system, it's a quick conversation. If I'm new to your system, I'll recommend a technical assessment before committing to ongoing support.